How it works
From the transport company's counter to your door, in five steps. You always know who has your parcel, and when it will arrive.
- 1 The transport company
Your parcel arrives in Nairobi
You get an SMS from the bus or shuttle company. Our partners include Salbec's door-delivery offer in that message.
- 2 You
You book Salbec
Book online, on WhatsApp or by phone. Share the parcel or waybill number and where you are. We confirm the price before the rider leaves.
- 3 Salbec
We collect with your authorisation
Your named rider collects from the transport company's office. The company records the release, so every parcel is accounted for.
- 4 Salbec
On the way to you
You get your rider's name and an expected time. If anything changes, we tell you.
- 5 You
Delivered the same day, signed for
You sign for your parcel at the door. Pay by M-Pesa Paybill 522533, account 8042750.
Common questions
Which areas do you deliver to?
Every area in Nairobi. For places just outside the city, such as Ruiru, Kitengela or Rongai, ask us and we'll confirm.
Can I change how my parcel is handed over?
Yes. Until your rider arrives you can ask us to leave it with the askari or reception, call you at the gate, deliver after 6 pm, or bring it to your office. Use Change of plans in your account, or WhatsApp us.
How much does a delivery cost?
It depends on where your parcel is collected and where it's going. We always confirm the price before the rider sets off.
How do you collect a parcel that's in my name?
You authorise us when you book, and the transport company records the release to your named rider. We never collect a parcel without your authorisation.
What do I need to give you?
Your name and phone number, the company that carried the parcel, the parcel or waybill number from your SMS if you have it, and where to deliver.
How do I pay?
By M-Pesa: Paybill 522533, account number 8042750. Pay once we've confirmed your price, and keep the M-Pesa message as proof of payment.
How does the transport company release my parcel to Salbec?
With a copy of your ID. Share it with us when you book, on WhatsApp or by email, and your rider presents it at the counter. The release is recorded.
How fast is delivery?
Same day. We collect from the partner office and bring your parcel to you the same day.
When are you open?
24 hours a day, 7 days a week. Book online, on WhatsApp or by phone at any time.
How fast is delivery?
We give you an expected time when you book, based on where the parcel is and where you are.
What if something goes wrong?
Contact us straight away on WhatsApp or by phone, day or night, and we will work with you to put it right.
Do I need an account?
No. You can book on WhatsApp or by phone. An account lets you send and receive parcels online and see the status of each one.