Privacy notice
Draft for legal review before launch. Last updated date TBC.
Who we are
Salbec Logistics Ltd ("Salbec", "we") is the data controller for personal data collected through this website and our delivery services. Contact: info@salbec.co.ke. Registration with the Office of the Data Protection Commissioner: TBC.
What we collect
- Delivery details: your name, phone number, email, pickup and delivery locations, landmarks, parcel description, carrier and waybill number.
- Account details: if you create an account, your email, name, phone number and the history of your delivery requests.
- Partner and rider enquiries: the details you send us through those forms.
- Website usage: only if you accept cookies, anonymised information on how you use the site (pages visited, device type, approximate location by city), collected with Google Analytics.
Why we use it
- To arrange, carry out and confirm your delivery, including sharing what's needed with the transport company holding your parcel and with your rider.
- To contact you about your delivery, account or enquiry.
- To improve our website and services, if you have consented to analytics cookies.
- To meet our legal and accounting obligations.
We rely on the performance of our contract with you, your consent (for analytics and enquiries), and our legitimate interest in running a safe, accountable delivery service.
Who we share it with
The transport company holding your parcel, the rider assigned to it, and service providers who host our website and data (Netlify, Supabase) and process email. We do not sell your data.
How long we keep it
Delivery records for period TBC, then deleted or anonymised. You can close your account at any time.
Your rights
Under the Data Protection Act, 2019 you may ask to access, correct or delete your data, object to its use, or withdraw consent. Email info@salbec.co.ke. You may also complain to the Office of the Data Protection Commissioner.
Cookies
We only set analytics cookies if you accept them. You can change your choice at any time with "Cookie settings" at the foot of every page.