Terms of service

Draft for legal review before launch. Full terms and the claims policy are being prepared.

Bookings and prices

We confirm the price of each delivery before the rider sets off. A booking is accepted once we confirm it.

Collecting your parcel

By booking, you authorise Salbec to collect your parcel from the named transport company on your behalf. You must have the right to receive the parcel.

What we don't carry

Illegal, dangerous or prohibited items, cash, and anything the transport company or the law does not allow. Full list TBC

Delivery and proof

Delivery is complete when the receiver, or someone they nominate such as an askari or receptionist, signs for the parcel.

Loss or damage

Our claims policy sets out what we cover, up to what value, and how quickly we respond. Claims policy TBC

Contact

info@salbec.co.ke or 0759 296 732.